hireEZ: Best-In-Class for Recruiting Software Customer Support

April 03, 2024 6 min read

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Recruitment technology has transformed how recruiters find, attract, and engage talent. From applicant tracking systems (ATS) to advanced candidate relationship management (CRM) software equipped with cutting-edge artificial intelligence (AI), recruitment technology spans the entire spectrum from basic to highly complex.

If you're knee-deep in the world of recruiting, you know just how crucial it is to have the right tools at your disposal. Recruitment CRM software has become the backbone of modern recruiting, streamlining processes, organizing data, and ultimately helping us find the most qualified candidates for the job. But here's the kicker: not all recruitment software is created equal, and without proper vendor support, even the most promising software can quickly become a headache.

Let's dive into the murky waters of poor vendor support and why it's the Achilles' heel of recruitment software adoption. Then, we'll highlight how hireEZ changes the game with an unwavering commitment to customer success.

The Problem with Poor Vendor Support

Imagine this: you've just invested in an advanced (and expensive!) recruitment CRM software that promises to revolutionize your hiring process. You're excited, you're ready to dive in, but uh-oh – you hit a roadblock. You've got questions, issues, concerns, and… crickets from the vendor's support team. Frustrating, right?

Well, you're not alone. A staggering 26% of recruiters said “Doesn't get vendor support” is one of their top frustrations with talent acquisition (TA) technology. That's a big red flag waving in the face of innovation. And it's easy to see why recruiters are frustrated.

Recruitment software, especially recruitment CRM software, can be highly complex.

With so much complexity and little guidance, it's no wonder that poor vendor support for recruitment software often leads to numerous consequences across the hiring process.

Impact on Recruitment Software Adoption

For starters, poor vendor support puts a major damper on software adoption. If you and your team can't get the assistance you need to navigate the ins and outs of the platform, you're likely to abandon ship faster than you can say “applicant tracking system.” And let's be real – no one wants to waste time and money on a tool that ends up collecting virtual dust.

In fact, TA and Human Resources (HR) leaders reported “Recruiting not adopted” as their third biggest frustration with TA technology, and only 14% of companies stated that their recruiting teams are adopting CRMs once they invest. Clearly, a strong adoption strategy – one that is supported by your vendor's support team – is critical to long-term recruiting software adoption.

Impact on Recruiters

But it's not just about the software – it's about you, the recruiter. When you're left high and dry by your vendor, you're forced to play detective, troubleshooting issues on your own instead of focusing on what really matters: finding top talent. This not only slows down your workflow but can also lead to burnout and frustration.

Impact on Recruiting Strategy and Success

And let's not forget about the bigger picture: your recruiting strategy and success. In today's competitive job market, every second counts. Without reliable vendor support, you risk falling behind the curve, missing out on qualified candidates, and ultimately damaging your employer brand. Ouch.

What Good Vendor Support Looks Like

Good vendor support can be a game-changer, paving the way for smooth software adoption, empowered recruiters, and strategic recruiting success. So what exactly does “good” look like?

Picture this: a dedicated support team that understands your needs, ready to answer your questions, troubleshoot issues, and provide guidance every step of the way. They're there when you need them, no ifs, ands, or buts.

And let's not forget about resources – from comprehensive user guides to video tutorials to interactive webinars, good vendor support goes above and beyond to ensure that you and your team have everything you need to succeed.

Why hireEZ Shines in Customer Success

While other vendors may fall short when it comes to customer support, at hireEZ we pride ourselves on our unwavering commitment to customer success. But don't just take our word for it – let's hear from some of our satisfied customers:

WilsonHCG

When global talent solutions leader, WilsonHCG, partnered with hireEZ to increase recruiter efficiency, reduce tool spend, and gain stronger talent market analytics, our Customer Success and Education teams helped educate their team on using the platform with monthly training sessions sometimes tailored for specific verticals. As a result, adoption among most of WilsonHCG's users was strong.

Senior Director of Innovation and Customer Success at WilsonHCG, Greg Mckeown, said this about hireEZ's commitment to customer success: “From a training perspective, the hireEZ team has been great. Any questions our team has about the platform are usually answered within hours, rather than days like with other platforms.”

At hireEZ, we don't just sell recruiting software – we empower recruiters to reach their full potential. With our industry-leading support team by your side, you can trust that you're in good hands every step of the way.

Choose Wisely, Recruiters

When it comes to investing in recruiting software, don't underestimate the role of vendor support in your final decision. Remember to prioritize not just features and functionality, but also the quality of support you'll receive along the way. A strong support team and a long-term adoption strategy will help you and your team make the most of your investment.

Here are a few strategies you can use to drive successful recruiting software adoption:

Pilot Programs:

Enabling a handpicked group of recruiters to be the first to try the product, gain hands-on experience, and offer feedback can facilitate a seamless transition and tackle initial concerns effectively.

Continuous Support and Feedback Loops:

Ensuring your team has access to a robust support system and feedback loops allows for ongoing assistance and refinements based on their experiences.

Comprehensive Training Programs and Community Networking:

Holding regular training sessions to familiarize your team with the software can help them leverage its full potential.

Find more strategies in our eBook: The Next Wave of CRM: Designed for the Modern Recruiter

And if you're looking for a partner who's got your back, look no further than hireEZ. With our proven track record of customer success and unwavering commitment to support, we're here to help you recruit with confidence, every step of the way. Let's start with a chat.

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