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Customer Education Manager
Mountain View, CA - CS - Customer Education - Full time
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hireEZ is a talent acquisition software company revolutionizing the recruitment industry. Our AI-driven talent acquisition platform, equipped with sourcing, analytics, and CRM capabilities, empowers recruiters to move beyond ineffective practices and ensures the right jobs find the right candidates. As a hireEZ team member, you will implement strategic and scalable workforce strategies, shaping the recruitment industry with better tools and more efficient workflows. Join us today to start building a better future for recruiters, by recruiters.

Proudly, we share our accolades:

  • Top 25 Work Tech Vendor 2024
  • #55 on Deloitte’s 2022 Tech Fast 500 Award List (Bay Area)
  • 2022 Gold Award for Best Advance in Talent Acquisition Technology — Brandon Hall Excellence in Technology Awards
  • Best DEI Enabling Recruiting Solution, 2022 HR Tech Awards

This role is fully onsite, working Monday-Friday from our Mountain View, CA, office.

As a Customer Education Manager, you will work with a team of Account Managers (AM), Technical Program Managers (TPM), Product Designers, and the engineering team to ensure customers onboard successfully and continue driving outcomes and business impact for your customers throughout the customer lifecycle. 

Responsibilities:

  • Lead the onboarding process for new hireEZ customers in collaboration with the TPM team, including onboarding existing customers who expand their service with hireEZ
  • Proactive planning and execution of adoption strategies for your BoB (book of business) in hireEZ’s enterprise customer segment, including data-driven strategic alignment with Talent Acquisition leaders on training initiatives, developing curated user training plans and curricula, and directly engaging with users to ensure their success
  • Lead live training sessions with hireEZ users, including 1:1s and large group sessions
  • Develop and maintain relationships with champion users. Engage users with low adoption to help improve their usage and outcomes with hireEZ.
  • Create user engagement and training materials, including email touchpoints, micro-learning videos, and course content for hireEZ Academy.

Qualifications:

  • Experience & Training: Minimum 2+ years in customer education, onboarding, or demo-related roles. Proven ability to lead live training sessions (1:1 and large groups), define learning objectives, and execute enablement plans to drive user adoption and motivation. 
  • Communication & Content Creation: Excellent verbal/written communication and project management skills. Skilled in articulating plans, addressing objections, and aligning stakeholders. Experience creating engaging learning content (written and video), with a creative vision aligned to business goals.
  • Customer Focus: Passion for teaching, education, and enhancing customer experience. Adept at communicating product value, use cases, and guiding effective use of hireEZ features and functions to support a given workflow.
  • Project & Business Management: Ability to manage changing priorities and multiple projects simultaneously. Skilled in managing a book of business, solving problems, and thinking creatively and strategically.
  • Preferred Expertise: Background in HR/TA tech or recruiting is preferred. Experience with, and understanding of, AI technology. Strong understanding of recruitment workflows and priorities. Experience with SFDC, LMS (Skilljar), Tableau, and video editing tools (e.g., Filmora, Loom) is a plus. Comfortability and experience using AI are also preferred. 

Benefits

As a pioneer in the talent acquisition industry, we truly understand what it takes to make our team happy! Join us and you will have a great time working alongside amazing people.

  • Get ready to make an impact! Work alongside talented professionals passionate about our product
  • Competitive compensation package including equity
  • Comprehensive medical, dental, and life insurance with 100% standard coverage and 80% for your dependents
  • 401k plan
  • Generous PTO
  • Fun company events, outings, and parties (in-person and virtual)
About hireEZ

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

At hireEZ, we respect the privacy of the personal information of the individuals with whom we interact. For more information about how hireEZ processes your personal data, please view our Applicant Privacy Policy here.

Accommodations for Applicants with Disabilities: if you need a reasonable accommodation for any part of the application process, please contact us at recruiting@hireez.com.

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